Our Commitment
Refunds are handled fairly and case-by-case. We aim to be clear about what qualifies for a full refund, a partial refund, or no monetary refund.
Failed Delivery - Full Refund
If we fail to deliver anything at all, you receive a full refund. No questions asked.
Partial Delivery - Partial Refund
If we only partially deliver, we'll complete the rest or issue a proportional refund. We always communicate first.
Ban Refunds
Eligibility depends on the service purchased and whether the issue was caused by TurboMods. Bans, restrictions, suspensions, or enforcement actions caused by customer activity, third-party software, account sharing, unrelated conduct, or another circumstance not caused by TurboMods are not refundable.
Non-Refundable
A service delivered as described where the customer changes their mind, incorrect details provided by the customer, or external cheats or unsafe modifications used after service are not refundable.
Insurance Claims
Full account replacement rather than cash compensation may be available within 14 days of a ban where insurance applies. This requires the ban email and proof that you followed safety instructions.
How to Claim
Reply in your website ticket or open a Discord ticket. Include your order details and a description of what happened so staff can review it quickly.
Gift Cards & Vouchers
Where an eligible order was paid using a gift card, voucher, cryptocurrency, or another non-reversible payment method, an approved refund may be provided as TurboMods store credit or another reasonable equivalent. Cash refunds are not available for redeemed gift cards or vouchers.