Our Commitment
Refunds are handled fairly and case-by-case. We aim to be clear about what qualifies for a full refund, a partial refund, or no monetary refund.
Failed Delivery - Full Refund
If we fail to deliver anything at all, you receive a full refund. No questions asked.
Partial Delivery - Partial Refund
If we only partially deliver, we'll complete the rest or issue a proportional refund. We always communicate first.
Ban Refunds
Eligibility depends on method used. Clean methods may qualify for partial refunds. Dirty or unsafe methods do not.
Non-Refundable
Service delivered as described and you changed your mind, a ban caused by your own post-service behaviour, incorrect details provided by the customer, or external cheats used after service are not refundable.
Insurance Claims
Full account replacement rather than cash compensation may be available within 14 days of a ban where insurance applies. This requires the ban email and proof that you followed safety instructions.
How to Claim
Reply in your website ticket or open a Discord ticket. Include your order details and a description of what happened so staff can review it quickly.