Privacy & Anti-Abuse
We collect only what is reasonably necessary to deliver services, prevent abuse, protect customers and staff, and handle fraud, disputes, and chargebacks.
Fraud & Abuse Prevention
We may collect and retain account identifiers, IP addresses, device/browser information, order history, and payment processor identifiers for fraud prevention, abuse detection, security monitoring, chargeback prevention, and enforcement of promotional offers.
Payment Data
TurboMods does not store card numbers, CVV codes, or full payment method details. We only retain payment processor identifiers and payment status where needed for fulfilment, disputes, fraud prevention, and support.
Support Records
Support tickets, uploaded images, and service records may be retained where reasonably necessary for order fulfilment, insurance handling, investigations, dispute resolution, security checks, and customer service continuity.
Security & Referral Abuse Checks
TurboMods may collect and update security information when users visit the website, log in, create an account, place an order, use a referral link, use a promotional code, or interact with our services.
This may include IP addresses, IP hashes, browser or device signatures, account identifiers, timestamps, login activity, referral activity, promotional offer activity, order activity, and security events.
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We use this information to protect accounts, detect fraud, prevent duplicate account abuse, prevent referral abuse, prevent promotional offer abuse, investigate disputes or chargebacks, enforce our Terms of Service, and protect TurboMods, our customers, and our staff.
Referral and promotional activity may be automatically checked against existing security records. Suspicious activity may be flagged for manual staff review and may generate internal staff notifications, including Discord staff alerts.
Access to this information is restricted to authorised staff only. We do not sell this information.
Security and abuse-prevention logs are generally retained for up to 6-12 months, unless they are needed for an active dispute, chargeback, fraud investigation, insurance claim, security issue, legal obligation, or enforcement of our Terms of Service.
Retention Windows
Promo abuse and fraud-prevention logs are kept only as long as reasonably needed, then deleted or anonymised after the retention window unless linked to a dispute, chargeback, insurance claim, or active fraud investigation.
Data Requests
Customers may request deletion or review of stored personal information through an official support ticket. Requests are considered subject to legal obligations, fraud-prevention requirements, security needs, active disputes, insurance claims, and legitimate business interests.